I love the people who complain about a product.
Now, a lot of the times, I’m one of them. I hate Microsoft, but there’s nothing better than Office for word processing. In this instance, they got it all right. I love my Mac, but I hate the way it crashes sometimes and the lack of documentation on Final Cut Pro (lost the book). But that isn’t the point.
The point is … you don’t tell someone else how to run their business. You just don’t.
You can tell ’em ‘Hey, this dissapointed me becuase of X Y and Z.’ And you can ask ‘Why is it this way?’ But saying ‘You have to bring back feature Z.’ .. just shut up for a second. Change your ‘have to’ to ‘ought to’ and include a whyfor. Seriously. Telling a company, in well worded, plain language, what you like and/or dislike and why will make them listen to you. But also? Remember that you’re not all that much in the sea, fishey. You’re ‘a’ person. There are likely hundreds out there who disagree with you. Cope.
So complain constructive. Use good examples that means something. And if someone disagrees with you, and explains why, listen to what they say.
Example: Recently I got into a flaming argunment with someone (online) about spellcheckers being included in online software. I said I think it should be on the user’s browser (like Safari, which has active spellchecking, versus Firefox’s Spellbound, which is passive). He thinks it should be in the web-code.
His reasons: Russians suck at English. He then gave an example sentance and said a spell check would help.
My reasons include: Everyone wants different words ‘approved’ on a spell check (I doubt you care if my name is on there, but I do); the more you code into a program, the slower it gets; spell checkers don’t help people working in their non-native tongue (and then I spellchecked his sentance, and it didn’t help).
He was pissed as hell, called me names etc, saying I didn’t understand his point. I did. He was just making it stupidly.
If you think spellcheck is helpful, then you say “It’ll fix ‘teh cwo jumpde ovre the moon’ into ‘the cow jumped over the moon’ ” or something similar. And okay, it might (spellcheckers are weird), but I still think fsking IE needs to have one built in. Fuck, they do for Outlook! Why not share the spellcheck dictionary between all MS apps? Then all ‘your’ words are in one place! Surprise!
But from that flame war, I remembered the most important thing to an online community: People can’t see you.
Body language matters so much.
So does keeping your cool.
When you’re mad at what someone says online, or if they angry up your blood, step back and delete your reply. Think about it, and then think if it matters. Most of the time, it doesn’t. ‘Let’ the other guy win. Your blood pressure will thank you.